GENERAL BOOKING INFORMATION
Choosing your ticket: You will need to get a new password for the new system. Your email should be on the system already.
Reserved seats and the online booking system: We have tried to make this booking system as simple as possible, but we are dealing with several venues; reserved seating; unreserved seating etc. Some seats that appear to be reserved have been blocked off for postal and telephone bookings, but until we have done the final processing (payment and ticket printing) they will not appear as sold on the plan. Only those bought online will show as sold immediately.
You can buy on the door on the day, if you haven't booked in advance.
Doors open 45 minutes before a concert usually.
If you book 4 days before a performance tickets will probably not be sent out and will therefore be available for collection on the day.
Please bring your email confirmation on the day, for all performances, in case there has not been time to print out your tickets.
Payment: When you pay for your tickets you are transferred to SagePay, which is a separate, secure online payment system.
Postal booking: Postal bookings will be handled in order of receipt and in order of priority. Payment may be by cheque or signed credit card authorisation. Please do not enter a specific amount on the cheque, but state the maximum amount payable at the bottom of the cheque, in case we are not able to supply all the seats you request.
Ticket re-sales and refunds: We will exchange or refund seat bookings whenever possible up to 48 hours before the performance. Less than 48 hours before, the seats will be offered for re-sale once all house seats have been sold.
Enquiries: Disabled access and facilities, and general enquiries - telephone 01460 53500
Discounts: If you are entitled to more than one discount, please calculate in the order shown below:
Students: Many concerts are free to full-time students. You will need to show your student card on the door.
Navigating the online booking system: Information about what to do is on the Home page of the booking site.
Box office contact details:
Photos by Chris Christodoulou of Riccardo Primo - March 2012