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Privacy Policy

London Handel Society – Privacy Policy

WHO WE ARE

The London Handel Festival is organised and run by the London Handel Society Limited, which is a charity funded by trusts & foundations, individual donors and other supporters. Our registered charity number in England and Wales is 269184.

GENERAL INFORMATION

We are committed to protecting your privacy. This statement explains how we collect, use and store your personal information.

We are committed to protecting your personal information and being transparent about what information we hold about you. We hold and process personal information in accordance with the Data Protection Regulations 2016 and other laws or regulations that may apply from time to time.

Using personal information allows us to develop a better understanding of our audiences and in turn to provide you with relevant and timely information about the work that we do. As a charity, it also helps us to engage with potential donors and supporters.

The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:
• What information we may collect about you;
• How we may use that information;
• In what situations we may disclose your details to third parties;
• Our use of cookies to improve your use of our website; and
• Information about how we keep your personal information secure, how we maintain it and your rights to access it.

If you do not wish to receive further communication from us, you can unsubscribe at any time from our regular e-newsletters by clicking on the “unsubscribe” option at the bottom of these e-mails, or by contacting us directly by e-mail (festivaldirector@londonhandelfestival.org.uk) or by post at the address at the bottom of this page. If you want us to delete the information we hold about you, please contact us directly.

INFORMATION COLLECTION

We collect various types of information in a number of ways.  When you register on our website, buy tickets or make a donation, we will store personal information you give us such as your name, email address, postal address, telephone number and credit or debit card details. We will also store a record of your purchases and donations.  When you visit our website, we collect information about how you interact with our content.  When we send you a mailing we store a record of this, and in the case of emails we keep a record of which ones you have opened and which links you have clicked on.

We occasionally receive information about you from third parties. For example, we may use third party research companies to provide general information about you, compiled using publicly available data.

Data protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our audiences unless there is a clear reason for doing so.

Legal basis
There are certain bases under which we may process your data, as follows:
When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of cancellation of a show, or in the case of problems with your payment.

In certain situations we collect and process your personal information for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you in using your personal information in this way. We describe below all situations where we may use this basis for processing.

For any situations where the two bases above are not appropriate, we will ask for your explicit consent before using your personal information in that specific situation.

MARKETING COMMUNICATIONS

We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked in the past, as well as any preferences you may have told us about.

We use our legitimate organisational interest as the legal basis for communications by post and email. In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase with us. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or alternatively you can use the contact details at the end of this policy.

We may also contact you about our work by telephone; however, we will always seek explicit consent from you before doing this. Please bear in mind that this does not apply to telephone calls that we may need to make to you related to your purchases (as above). 

Other processing activities
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests.  We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.  We may analyse data we hold about you in order to identify and prevent fraud.  
In order to improve our website we may analyse information about how you use it and the content you interact with.

We may use profiling techniques or third party wealth screening and insight companies to provide us with information about you that will help us to communicate in a relevant way with you, in particular when we are approaching you about potential philanthropic support. Such information is compiled using publicly available data about you.

In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out the tasks above that are for your benefit.

COOKIES

Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to allow a website to function (for example to keep track of your basket) as well to provide website operators with information on how the site is being used.  We use cookies to keep track of your basket as well as to identify how the website is being used and what improvements we can make.

YOUR DEBIT AND CREDIT CARD INFORMATION

If you use your credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
We optionally allow you to store your card details for use in a future transaction. This is carried out in compliance with PCI-DSS and in a way where none of our staff members are able to see your full card number. We never store your 3 or 4 digit security code.

MAINTAINING YOUR PERSONAL INFORMATION

We store your personal information indefinitely such that for any subsequent purchases you make we are able to link them back to a single unique record that we hold for you on our system.
If there are aspects of your record that are inaccurate or that you would like to remove, you can usually do this by logging in to your account through our website. Alternatively please use the contact details at the end of this policy.
Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

Third parties
There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:
To our own service providers who process data on our behalf and on our instructions (for example our ticketing system software provider). In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.
Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
To specific named guest companies or artists in the London Handel Festival whose performances you have attended. In these cases we will always ask for your explicit consent before doing so.

SECURITY OF YOUR PERSONAL INFORMATION

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same. We will not transfer, process or store your data anywhere that is outside of the European Economic Area.

Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

CONTACT DETAILS AND FURTHER INFORMATION

Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.

festivaldirector@londonhandelfestival.org.uk

London Handel Society Limited
PO Box 79,
Ilminster,
TA19 9WP
  

London Handel Festival

London Handel Society
PO Box 79,
Ilminster,
TA19 9WP

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